Privacy Policy
This privacy policy pertains to Ingreens Techbiome Private Limited, “we”, the operator of the website www.ingreens.shop dedicated for purchase of products like spices (includes raw, powdered and blended spices), pulses, grains and nutraceutical supplements, are committed to protecting your privacy and ensuring the security of your personal information.
What personal data we collect and why we collect it?
We collect various types of personal data to provide and improve our services. This includes personal details like your name, email address, and account preferences, gathered during registration and account management. Transactional data, such as purchase history and shipping information, is collected to fulfil orders and manage customer accounts. Additionally, we gather technical data, including information about cookies and website usage, to enhance your browsing experience and analyze site traffic. Personal data is generated not only through your direct interactions, such as contact form submissions and comments, but also through technical processes like cookies, analytics, and third-party embeds. The legal basis for collecting and retaining this data is to fulfil contractual obligations related to purchases, to provide customer support based on active consent, and to comply with legal requirements. By default, WordPress collects minimal personal data from visitors, displaying only information shown on the User Profile screen for registered users.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. WordPress itself, by default, collects and displays the commenter’s name and the comment content. Additionally, services like Akismet may be used to filter spam comments, and they may collect information like IP addresses and user agent strings for that purpose.
Media
If images are uploaded to the website, embedded location data (EXIF GPS) within those images may be extracted. Visitors to the website can download and extract any location data from images on the site. Therefore, caution should be exercised when uploading images containing such data, as publicly accessible information may be disclosed.
Contact Form
When someone submits a contact form on the website, we collect the personal data you provide, such as your name, email address, and any other information you include in your message. This data is used solely to respond to your inquiries and provide customer support. We retain contact form submissions till the purpose of collecting information has been fulfilled which is for customer service purposes, but we do not use the information submitted through contact forms for marketing purposes. Your information will not be added to any mailing lists or used for unsolicited communications.
Cookies
Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small text files that are placed on your device when you visit our site. Cookies used by our website include Default WordPress Cookies, WooCommerce Cookies, Analytics Cookies (e.g., Google Analytics) and Social Media Cookies (social media sharing platforms may set their own cookies. For example, Instagram, Facebook, Twitter, and Pinterest may install cookies to track user interactions).
Who we share your data with?
We may share your information with third-party service providers, including payment processors, shipping companies, and marketing agencies, who assist us in delivering our services. Additionally, we may disclose information to legal authorities when required by law or to protect our rights, and in the event of business transfers such as mergers, acquisitions, or asset sales. Importantly, we do not sell your personal information to third parties. By default, our website does not share any personal data with anyone.
What rights you have over your data?
Users have several rights regarding their personal data. They can access, correct, or delete their personal information at any time. For instance, delivery address and contact information can directly be updated through the account settings. A request can be made for deletion or amending the comments. A request can be made to request the deletion of any personal data captured. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Furthermore, a request for deleting the account can be raised, which will result in the complete removal of personal information from the database.
How we protect your data?
To ensure the security of the personal data, we implement a variety of robust measures. For enhanced account security, we strongly recommend and support two-factor authentication (2FA), providing an additional layer of protection against unauthorized access. These measures, combined with our ongoing commitment to data privacy, help protect the information from unauthorized access, disclosure, or alteration.
What automated decision making and/or profiling we do with user data?
We employ profiling techniques to analyze aggregated user data, such as purchase history and browsing behavior, to personalize product recommendations and improve our marketing efforts. This helps us understand customer preferences and provide relevant content.
What data breach procedures we have in place?
In the event of a suspected or confirmed data breach, our reporting systems ensure that any suspected breach is immediately reported to our designated security team. This team will conduct a thorough investigation to determine the scope and impact of the breach. If a breach is confirmed, we will take immediate steps to secure our systems, prevent further unauthorized access, and assess the affected data. We will also notify affected users for becoming aware of the breach. Our notification will include details about the nature of the breach, the potential impact on users, and the steps we are taking to address the issue. We conduct regular reviews of our security measures and incident response plan to ensure they remain effective and up to date.
How long we retain your data?
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected for example, order information is retained until the completion of the order, including any related customer service inquiries and the expiration of any applicable return or exchange periods. Comments and associated metadata are retained indefinitely to facilitate automatic approval of follow-up comments. User account information is retained as long as the account remains active.
Embedded content from other websites
Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We utilize Google Analytics, a web analytics service provided by Google, Inc., to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about your interactions with our site, such as your IP address, browser type, pages visited, and time spent on our site. We use this data to understand how visitors use our website, to improve our services, and to personalize your experience. Google Analytics helps us track website performance, identify popular content, and understand user demographics. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Changes to this policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or by posting a notice on our website.
Contact Information
In case of any questions or concerns about this Privacy Policy, please contact us via contact us page.